Privacy Policy

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

1.1 Personal Information

Personal information may include:

• Contact information (name, email address, phone number, mailing address)
• Professional information (practice name, specialty, NPI number)
• Account credentials (username, password)
• Payment information (credit card details, billing address)

1.2 Protected Health Information (PHI)

As a medical billing service provider, we may process PHI on behalf of healthcare providers, including:

• Patient demographic information
• Medical record numbers
• Health plan beneficiary numbers
• Diagnosis and procedure codes
• Dates of service
• Other information necessary for medical billing purposes

1.3 Usage Information

We automatically collect certain information about your equipment, browsing actions, and patterns when you visit our website, including:

• IP address and device information
• Browser type and operating system
• Pages you visit on our website
• Time and date of your visit
• Time spent on pages
• Referring website addresses

2. How We Collect Information

We collect information from you in several ways:

• Direct collection: Information you provide when you fill out forms on our website, create an account, subscribe to our newsletter, or contact us
• Automated collection: Information collected automatically through cookies and similar tracking technologies
• From healthcare providers: PHI shared by healthcare providers for the purpose of providing our medical billing services
• From third parties: Information from business partners, insurance companies, and other third parties as necessary to provide our services

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Personal Information

• To provide and maintain our services
• To process and complete transactions
• To send administrative information, such as updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To personalize your experience on our website
• To send marketing communications, if you have opted in to receive them
• To improve our website and services

3.2 Protected Health Information (PHI)

We use PHI solely for the purpose of providing medical billing services to healthcare providers, including:

• Processing and submitting insurance claims
• Verifying patient eligibility and benefits
• Managing denials and appeals
• Generating reports for healthcare providers
• Other activities as specified in our Business Associate Agreement with healthcare providers

4. Disclosure of Your Information

We may disclose personal information and PHI as follows:

4.1 Business Partners and Service Providers

We may share your information with business partners and third-party service providers who perform services on our behalf, such as:

• Clearinghouses for claims submission
• Software providers for practice management and EHR systems
• Payment processors for handling transactions
• IT and security service providers

All third parties are contractually obligated to use the information only for the purposes for which we disclose it to them and to maintain the confidentiality and security of the information.

4.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers

If ARB MED TECH, LLC is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

4.4 With Your Consent

We may disclose your information for any other purpose with your consent.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use the following types of cookies:

• Essential cookies: Necessary for the website to function properly
• Analytical/performance cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website
• Functionality cookies: Enable us to personalize content for you
• Targeting cookies: Record your visit to our website, the pages you have visited, and the links you have followed

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access your personal information
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to restrict or object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Data Retention

We will retain your personal information and PHI only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, whether we can achieve those purposes through other means, and applicable legal requirements.

8. Children's Privacy

Our website and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of any third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policy of every site you visit.

10. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: